Safety & Support

Connecting online is exciting, but it's important to stay safe. Here are some tips for social connections in Malawi:

• lock Protect Your Personal Information: Do not share your home address, workplace, or financial details until you deeply trust the person.
• chat Use Our Messaging System: Keep conversations on the Zachikondi platform initially rather than moving to WhatsApp immediately. This helps protect your phone number. As a protective measure, sharing phone numbers is strictly prohibited on Zachikondi and all communication must be through our dedicated Zachikondi Secure Messaging System.
• link_off Beware of Scams: Be cautious of anyone who quickly declares love, asks for money for "emergencies," or claims to be working overseas and needs help traveling to Malawi to meet you.

• storefront Meet in Public: Always choose a busy, public place for your first few dates (e.g., a restaurant, cafe, or shopping mall in Lilongwe, Blantyre, or Mzuzu).
• commute Arrange Your Own Transport: Do not rely on your date for transportation. Have your own way to get there and leave.
• contacts Tell a Friend: Let a friend or family member know where you are going, who you are meeting, and what time you expect to be back.

To maintain a genuine and safe community, all profiles and photos are manually reviewed. The following is strictly prohibited:

• Inappropriate Content: Nudity, sexually explicit images, or offensive gestures.
• Fake or Stolen Photos: Uploading photos of celebrities, models, or other people you found on the internet. You must upload photos of yourself.
• Group Shots as Profile Picture: Your main profile photo must clearly show your face. Group photos can be uploaded to your gallery.
• Commercial Content: Photos containing business logos, watermarks, or contact information used for advertising.

Consequence: Inappropriate photos will be deleted immediately. Repeated violations will result in permanent account closure.

We have a zero-tolerance policy for abuse, harassment, and discrimination. If a member makes you feel uncomfortable or violates our rules, you can report them.

How to report: Use the "Report a Case" tab in your dashboard to submit a ticket to our moderation team. Provide the member's name and the reason for the report.

Consequences for Violations:

• Warning: For minor, first-time offenses.
• Suspension: Temporary restriction from accessing certain features (like messaging) or logging in entirely.
• Permanent Ban: For severe violations (e.g., scams, threats, or repeated offenses). The account and IP address are permanently blocked.